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FAQs

Delivery

Is Miro Shop Paris a drop-shipping site?

Not at all! We source directly from brands, our stock is imported from South Korea, Japan and Hong Kong. All items posted online are available in our store located in Paris. Your purchases are therefore packed and shipped by us, via La Poste or UPS.

We ship your orders within 24 to 48 hours, in personalized packaging just for you!

Which countries does MIRO PARIS deliver to?

We offer delivery to the following countries: France, Belgium, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, United Kingdom and Switzerland.

How much is the delivery cost?

We offer delivery:

  • COLISSIMO 48H anywhere in France for €4.95 (offered from €40)
  • EXPRESS UPS 24H anywhere in France at €8.00 (offered from €80)
  • INTERNATIONAL UPS 11€ for Belgium, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain and Switzerland.

How do I find my tracking number?

Your tracking number will automatically be sent in the confirmation email. You can also consult it in the details of your order.


When will my order be sent?

Upon receipt of your order, we make every effort to quickly prepare your order for same-day shipping. Then the parcel will be handed over to the carriers who will take care of the delivery of this one.

The delivery company may be late in delivering your order, which is beyond our control.

I have a problem with tracking.

No worries! It is possible that the carrier's site may take a little time to update, but your order is on its way.

If you encounter any problems, send us an email at info@miroshoparis.com

How can I change my delivery address?

If your delivery address is not correct, send us an email directly at info@miroshoparis.com We invite you to check your contact details carefully to avoid any problems.

Product

How can I get more information about a product?

You can learn all about our products by looking at their descriptions.

When we can, we put the list of ingredients of our products online. Components in bold represent active elements:

For example, for a soothing cream, Centella is marked in bold because it is a component that will act on irritations and calm redness.

Unlike other ingredients such as propanediol which will affect the viscosity of a product, and therefore does not act directly on the skin.

If you have any questions or comments, send us an email at info@miroshoparis.com

Can a product dry out/melt/expire/etc. ?

If a product is exposed to excessive sources of heat or cold, the effectiveness of the product will not be impaired, the texture may simply become thicker or runnier.

Although the products have no formal expiration date, it is advisable to use them within 3 years of manufacture or within 12 months of opening.

Returns & Exchanges

How do I arrange a return?

We're sorry you didn't like your product. Send us an email at info@miroshoparis.com with your order number and the products you wish to return, however, the return costs will be your responsibility

To return a product, it must be new and therefore have never been used or opened.

What is your return policy?

All return requests must be made within 14 days of receiving your order. The full price of the product will be refunded to you after receipt of your return. Delivery charges will not be refunded. Email us at info@miroshoparis.com

What should I do if I received the wrong product?

We're sorry you received the wrong product! Send us an email at info@miroshoparis.com and we'll make sure you have the product you ordered.

Payment

When will my card be charged?

Your card will be charged as soon as your order is accepted.

What payment methods do you accept?

We accept Visa, MasterCard, Apple PAY and American Express. We also accept payment by Paypal.

We do not accept checks and wire transfers.

What can I do if my payment has been declined?

Oh damn! Here are some details to check if your payment has ever been declined:

  • Check if your payment details (including CVV code) match what you entered.
  • Has your card expired?
  • Check your monthly payment capacity.
  • Your bank may have refused the payment.

If none of these points apply to you, send us an email at info@miroshoparis.com. We will be happy to help you.

Command

How can I update my order?

Email us at info@miroshoparis.com as soon as possible if you wish to make any changes or cancel your order. We'll do our best to update it before our preparation team starts working on it.

How can I check the status of my order?

You can follow the status of your order in your space. The status is updated automatically as soon as the order is accepted, then put in preparation and sent.

Can I use multiple promo codes when placing an order?

You can only use one promo code per order. If you were lucky enough to find two valid promo codes, take your pick and use your favorite.

Why US and not someone else?

We select each product meticulously from our supplier for you, for your skin and its well-being. Beauty standards are changing and so are we! We follow the trend in order to always meet everyone's exclusive tastes, expectations and needs.

We are one of the few online Asian cosmetics stores offering a 24H delivery service in France and 48H in EUROPE.

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Livraison 48H gratuite

Dès 40€ d’achat.

Échantillons offerts

Dans chaque commande.

Cadeau Miro

Offert pour toute commande supérieure à 50€.

Packaging soigné

Pour profiter au mieux de l'expérience Miro.