Frequently Asked Questions
Do you sell genuine products?
We source directly from brands, our stock is imported from South Korea and Japan. All items posted online are available in our store located in Paris. Your purchases are therefore packed and shipped by us, via La Poste or UPS.
We ship your orders within 24 to 48 hours, in personalized packaging just for you!
Which countries does MIRO PARIS deliver to?
We offer delivery mainly in France but also for Belgium, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, United Kingdom and Switzerland.
How much is the delivery cost?
We offer delivery:
- COLISSIMO 48H everywhere in France at 4.€95 (free from €40)
- EXPRESS UPS 24H everywhere in France at 8.00€ (free from 70€)
- INTERNATIONAL UPS 11€ for Belgium, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain and Switzerland.
How do I find my tracking number?
Your tracking number will automatically be sent in the confirmation email. You can also consult it in the details of your order.
When will my order be sent?
Upon receipt of your order, we make every effort to quickly prepare your order for same-day dispatch. Then the parcel will be handed over to the carriers who will take care of the delivery of this one.
The delivery company may be late in delivering your order, which is beyond our control.
I have a problem with tracking.
No worries! It is possible that the carrier's site may take a little time to update, but your order is in transit.
If you have any problems, email us at firstname.lastname@example.org
How can I change my delivery address?
If your delivery address is not correct, send us an email directly at email@example.com However, we invite you to check your details carefully to avoid any problems.
How can I get more information about a product?
You can learn all about our products by looking at their descriptions.
When we can, we put the list of ingredients of our products online. Components in bold represent active elements:
If you have any questions or comments, email us at firstname.lastname@example.org
Can a product dry out/melt/expire/etc. ?
If a product is exposed to excessive sources of heat or cold, the effectiveness of the product will not be impaired, the texture may simply become thicker or runnier.
Although the products have no formal expiration date, it is advisable to use them within 3 years of manufacture or within 12 months of opening.
Returns & Exchanges
How do I arrange a return?
We're sorry you didn't like your product. Send us an email at email@example.com with your order number and the products you wish to return, however, the return costs will be at your expense.
To return a product, it must be new and therefore have never been used or opened.
What is your return policy?
All return requests must be made within 7 days of receiving your order. The full price of the product will be refunded to you after receipt of your return. Delivery charges will not be refunded. Email us at firstname.lastname@example.org
What should I do if I received the wrong product?
We're sorry you received the wrong product! Email us at email@example.com and we'll make sure you have the product you ordered.
When will my card be charged?
Your card will be debited as soon as your order is accepted.
What payment methods do you accept?
We accept Visa, MasterCard, Apple PAY and American Express. We also accept payment by Paypal.
We do not accept checks and wire transfers.
What can I do if my payment has been declined?
Oh damn! Here are some details to check if your payment has ever been declined:
- Check if your payment details (including CVV code) match what you entered.
- Has your card expired?
- Check your monthly payment capacity.
- Your bank may have refused the payment.
If none of these points apply to you, send us an email at firstname.lastname@example.org. We'll be happy to help.
How can I update my order?
Email us at email@example.com as soon as possible if you want to make any changes or cancel your order. We'll do our best to update it before our preparation team starts working on it.
How can I check the status of my order?
You can follow the status of your order in your space. The status is updated automatically as soon as the order is accepted, then put in preparation and sent.
Can I use multiple promo codes when placing an order?
You can only use one promo code per order. If you were lucky enough to come across two valid promo codes, take your pick and use your favorite.
Why US and not someone else?
We select each product meticulously from our supplier for you, for your skin and its well-being. Beauty standards are changing and so are we! We follow the trend in order to always meet everyone's exclusive tastes, expectations and needs.
We are one of the few online Asian cosmetics stores offering a 24H delivery service in France and 48H in EUROPE.